return / refund / cancellation policy

PHYSICAL VIDEO GAMES AND ACCESSORIES:

• Items can be returned within 30 days of delivery
• Items must be unused, in original packaging, and in resalable condition
• A 20% restocking fee will be applicable (minimum $6.99)
• Proof of purchase is required

DIGITAL PRODUCTS:

• All Sales Are Final for Downloadable Content (DLC), Digital Games/Codes and/or PC Downloads

TRADING CARD GAMES

• All Sales Are Final for Trading Cards and related items

To return an eligible item, please visit your Orders page and select the Return option for the applicable order.

If your return is approved, you'll receive instructions on how and where to send your item. Customers are responsible for purchasing and paying for their own return shipping label unless otherwise specified.

Items returned without prior authorization will not be accepted.

We take great care in packaging and shipping your order. However, if your item arrives damaged or defective, we're here to help.

REPORTING DAMAGED ITEMS

Customers must report any damaged or defective items within 07 days of delivery. To initiate a claim, please contact our support team with:

• Order number
• Description of the issue
• Clear photos showing the damage (including packaging, if applicable)

ELIGIBILITY FOR REPLACEMENT/REFUND

A product will be considered eligible if:

• It arrives physically damaged (e.g., cracked case, broken disc/cartridge, damaged console components)
• It is defective and does not function as intended upon first use
• The damage occurred during transit or prior to delivery

RESOLUTION OPTIONS

Once your claim is reviewed and approved, we will offer one of the following:

• Replacement: A replacement of the same item, if available
• Comparable Replacement: A similar item of equal value, if the original is out of stock
• Refund: Issued if no replacement options are available

If you received an incorrect item, please submit a return request for the item received.

Once your return is approved, you may place a separate order for the correct item.

This is the fastest way to receive the item you originally wanted.

We do not accept returns for any products that meet one or more of the following conditions:

• Items clearly marked as non-returnable on the product page
• Items returned more than 30 days after delivery
• Items not in original condition (opened, used, played, or missing parts/manuals)
• Items that show signs of misuse, neglect, or customer-inflicted damage
• Items sold as part of a bundle
• Items that pose a safety concern (e.g., smell of smoke or perfume, pet hair, or are dirty/soiled)
• Items that include trading cards or other bonus content

Once we have received and inspected your return, we will notify you if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we've approved your return, please contact us.

Unauthorized chargebacks or abuse of the refund system may result in account suspension and permanent ban from using our website.