frequently asked questions

Most imported games, with some exceptions, include English-language support at a minimum through English subtitles. However, available languages may vary depending on the game, country, and regional version.

Please check the individual product description for specific language information before purchasing.

The main difference is in the cover art and languages supported.

The applicable age rating is clearly displayed on products that require an age rating. Please note that different countries and regions use different age-rating systems, so the rating shown on an imported product may differ from the U.S. ESRB rating system.

For help understanding and comparing regional ratings, please refer to our Age Ratings page.

All the imported games on sale on our website can be played on USA consoles unless specified otherwise on the product page. To access any current and/or future DLC/online features on imported games, you may be required to open an online account in the region where the imported game came from.

Imported games are versions released for markets outside the USA and are a great way to discover unique, hard-to-find, or region-exclusive titles.

The game itself is often the same as the U.S. version, but packaging, age ratings, available languages, and included content may differ. Please note that DLC, digital codes, online features, and upgrade offers may be region-specific and may require an account from the same region as the game.

We recommend checking the region and language details on the product page before purchasing.

No, we do not offer price matching. All prices listed on our website are final and non-negotiable.

We encourage customers to compare prices, product versions, features, and availability before completing a purchase to ensure the product meets their needs.

No. We do not offer retroactive price adjustments if the price of an item decreases after your purchase. Likewise, if the price increases after your purchase, we will not charge you the difference.

The price confirmed at the time of purchase is considered final.

No. Prices displayed on our website are for the products only and do not include shipping charges unless specifically stated otherwise.

Applicable shipping charges, if any, are calculated and displayed at checkout before you complete your purchase. Orders that meet our free shipping requirements will not be charged standard shipping.

Yes! The listed prices are inclusive of all the import tariff charges.

At present, we do not offer shipments outside USA. However, we will be introducing this service shortly. Stay tuned.

Yes, expedited and express shipping options are available at checkout.

We use padded envelopes to ship games and boxes to ship accessories.

Yes! We offer free USPS Ground Shipping on eligible U.S. orders over $50. Orders of $50 or less are subject to applicable shipping charges.

If tracking shows your package as Delivered but you have not received it, please check around the delivery location and with household members, neighbors, building management, or your mailroom, as applicable. We also recommend allowing up to 24 hours, as carriers may occasionally mark packages as delivered before the actual delivery.

If the package is still missing after 24 hours, please Contact Us with your Order Number. We will assist you with available carrier information and, where appropriate, help initiate a delivery investigation.

At present, we do not offer gift wrapping service. However, we will be introducing this service shortly. Stay tuned.

Yes, we do ship to these locations. However, the delivery times are not guaranteed and it may take longer for your order to arrive.

For all Downloadable Content (DLC), Digital Games and/or PC Downloads, we do not offer returns... all sales are final.

Please refer to our Return Policy.

If an item you purchased is defective or was damaged, please let us know within 30 days. We will replace the unit with a similar item if available, If not available, we will offer a store credit.

After 30 days from purchase, terms and conditions of manufacturer's warranty apply to defective video games systems and computer hardware. Please note that the items imported from outside the USA may not be covered under the manufacturer's warranty.

A restocking fee helps offset the original outbound shipping cost, as well as the costs associated with processing, inspecting, and restocking returned merchandise.

The restocking fee does not include return shipping costs. Customers are responsible for purchasing and paying for their own return shipping.

Please see our Return Policy for complete details and applicable fees.

Currently, we accept Shopify payments only. More payment options will be introduced shortly. Stay tuned.